Resolving Google consent mode debugging errors

MISSING_CONSENT_DEFAULT

What this error means: Consent Mode default command not detected

This error indicates that our debugger could not find the Consent Mode default command, which sets the initial consent state before the user interacts with the consent banner.

Fix: Review consent mode configuration

From the GetTerms dashboard, navigate to the configuration page of your consent banner and enable Consent Mode. In GTM, make sure you're firing our CMP tag template on "consent initialization - all pages".

See: Part 5 of our consent mode setup guide

MISSING_GTM_START

What this error means: Google Tag Manager start not detected

This error indicates that Google Tag Manager is not running on your site. Google Tag Manager is required for Google Consent Mode to function.

Fix: Verify GTM container code is present on your site.

Verify that the GTM container code is present on your site. If you’ve installed your Google tags directly into your site’s <head>, you will need to remove them and install them using Google Tag Manager to ensure they do not fire before consent settings are updated.

If you haven’t installed Google Tag Manager yet, here's a guide you can follow.

If you are certain Google Tag Manager is installed, disable ad blockers and use a browser other than Brave, as these may block GTM.

GTM_BEFORE_CONSENT

What this error means: GTM is loading before Consent mode defaults are set.

This error indicates that Google Tag Manager is loading before GetTerms can set the default consent state of each user. This may lead to tags firing before consent.

Fix: Move Consent Mode snippet above GTM code in <head>

Move the Consent Mode snippet above the GTM code in <head> if you are manually embedding our banner on your site. The GetTerms cookie banner script should be above the opening tag of your Google Tag Manager installation script.

TAGS_BEFORE_CONSENT

Some Google tags fired without consent or before consent mode was initialized.

Fix: Configure tags for consent mode

In Google Tag Manager, make sure your tags are configured with the necessary consent checks.

See: parts 6-8 of our consent mode setup guide

WIDGET_NOT_FOUND

What this error means: The GetTerms cookie banner script was not detected

This error indicates that you have not correctly installed our cookie banner on your site.

Fix: Review cookie banner installation

Make sure you've installed our banner following the instructions on the consent banner installation page (found in your GetTerms dashboard).

If you are certain you installed the banner correctly, check your browser console for errors and ensure CDN access is not blocked by the network. Some WordPress firewall or security plugins (such as Wordfence, iThemes Security, etc.), as well as hosting providers and services like Cloudflare, may block external requests from our server.

Please whitelist our server IP address: 143.198.196.225

WIDGET_BEFORE_GTM_OR_CONSENT

What this error means: The CMP template loaded before GTM or Consent Mode

This error indicates that our CMP's Google tag Manager community tag template loaded before GTM initialized and Consent Mode defaults were set. The correct order is: Consent Mode defaults set -> GTM initializes -> CMP template loads.

Fix: Review CMP template trigger in GTM

Review CMP template trigger in GTM. Make sure the tag template is set to fire on "consent initialization - all pages" and that you are setting the default consent state via our banner by enabling Google Consent Mode in the cookie banner configuration page.